All posts in “report”

Opt-in Email Offers Consumers Consent and Value

Leona Hobbs is Vice President & Partner at Social Media Group. Follow @flackadelic

Email remains a killer app. Despite working on the cutting edge of social media and integrated digital marketing we frequently find ourselves considering the role of email. Given the coming revolution in mobile advertising, permission figures prominently in our thinking about the best way forward for our clients as they seek to earn attention and engage (and re-engage) customers.

Yesterday’s feature release from eMarketer: Opt-In Email Offers a Lesson in Loyalty Creation highlights research conducted by eMarketer analysts.

eMarketer chart

From the article:

Internet users’ favorable feelings towards email advertising stem largely from marketers contacting only those recipients who have granted them permission to do so, as well as from the personalization and relevancy common to such messages. Those efforts leave consumers with a greater sense of control over their relationship with a brand and a perception of having gotten reciprocal value from the interaction. Savvy marketers are applying that lesson to their other principal digital touchpoints—brand websites, social media and mobile—in order to more effectively reach customers and further encourage loyalty across channels.

“Generally speaking, neither brands nor customers want to connect through a single channel,” said Hallerman. “Proliferation [of digital touchpoints] has created both opportunity and complexity for marketers, who face challenges figuring out how and when to communicate with customers … Consumer acceptance of opt-in email exemplifies what happens when brands offer [consumers] … control.”

Read more on eMarketer and check out the full report: The Lessons of Email: Using Digital Touchpoints for Customer Loyalty (subscription required).

 

Social Media Statistics: TV, Multi-tasking, Online News and Your Brand's Friends, Fans & Followers

Probably no one can make numbers look as cool as Sesame Street, but I’m about to give it a go in the name of Social Media. Here’s hoping these social media statistics make your next PowerPoint sing.

Couch Surfing, Channel Surfing and the Interweb

According to a recent survey by Nielsen, more people are surfing the web while they watch TV. Between 2009 and 2010 people who watched the Super Bowl while browsing the internet rose from 12.8% to 14.5% while Oscar viewers in the same time made a massive leap from 8.7% to 13.3% who watch and browse. What might surprise you are the sites that are keeping them hooked; Facebook (okay, not surprising) and Yahoo (Yahoo?). (via Fast Company)

Media Post reports people are also watching more TV online. A recent survey by Unicast found that of  planning to tune in to NCAA March Madness; 54% plan to watch the games online. An additional 10% plan to watch via mobile devices and 18% through social networks. The full study is available as a PDF. (via Mashable)

News is Not Dead

While the increase in Internet sourced news has created much dialogue around the death of the newspaper, news itself is not dead though traditional channels might be suffering. A Pew Internet study has found that 53% of all American adults get news online today- that is about 71% of all internet users. The interesting part is that only 35% are loyal to a particular source. The rest, seem to news graze using multiple sites and don’t rely on any one site in particular. Of the faithful, about 65% of them check in with their favourite news site at least once per day, yet only 19% of them said they would be willing to pay for online news. 82% said they would find another place to get their news instead. In other news, Yahoo News, Google News, AOL and Topix are the most commonly used online news sources. Not CNN, CBS or even <gasp> the New York Times. (via Web Search Guide)

Why Do They Become a Fan and What Does it Mean?

Ta-da! It turns out that Friends, Fans and Followers of your brand are more likely to support you at the cash register. According to a study by Chadwick Martin Bailey and iModerate more than 50% of Facebook Fans and 67% of Twitter followers feel more inclined to buy from brands they are social with online. But why do they socialize with you to begin with? The same study shows that 25% are hoping for discounts and deals while 18% want to show off how much they love you. <Aww>. (via eMarketer)