Leona Hobbs is Vice President & Partner at Social Media Group. Follow @flackadelic

Email remains a killer app. Despite working on the cutting edge of social media and integrated digital marketing we frequently find ourselves considering the role of email. Given the coming revolution in mobile advertising, permission figures prominently in our thinking about the best way forward for our clients as they seek to earn attention and engage (and re-engage) customers.

Yesterday’s feature release from eMarketer: Opt-In Email Offers a Lesson in Loyalty Creation highlights research conducted by eMarketer analysts.

eMarketer chart

From the article:

Internet users’ favorable feelings towards email advertising stem largely from marketers contacting only those recipients who have granted them permission to do so, as well as from the personalization and relevancy common to such messages. Those efforts leave consumers with a greater sense of control over their relationship with a brand and a perception of having gotten reciprocal value from the interaction. Savvy marketers are applying that lesson to their other principal digital touchpoints—brand websites, social media and mobile—in order to more effectively reach customers and further encourage loyalty across channels.

“Generally speaking, neither brands nor customers want to connect through a single channel,” said Hallerman. “Proliferation [of digital touchpoints] has created both opportunity and complexity for marketers, who face challenges figuring out how and when to communicate with customers … Consumer acceptance of opt-in email exemplifies what happens when brands offer [consumers] … control.”

Read more on eMarketer and check out the full report: The Lessons of Email: Using Digital Touchpoints for Customer Loyalty (subscription required).

 

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